Privacy Policy

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This privacy policy (“Policy”) is in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, and applicable RBI guidelines and regulations and describes the information collected from you (hereinafter referred to as “You”, “Your” or “User”) on Your visit to the Platform (defined further) and use of Platform; manner and procedure of collection of such information; use, storage, and disclosure of information collected; rights and choices available to You with respect to the information collected; and how SnapRupee and its affiliates, successors and assigns (hereinafter referred to as “SnapRupee”, “We”, “Us or “Our”) protects the information collected.

SnapRupee owns and operates a website, accessible on www.snaprupee.in (hereinafter referred to as “Platform”).

This Policy constitutes a legal agreement between You as the User of the Platform, and SnapRupee, as the owner of the Platform. For clarity, User shall mean any person, who visits, uses and/ or transacts through the Platform. You are permitted to use the Services available on the Platform only if you are a natural person, citizen of India, and at least eighteen (18) years of age.

This Policy supersedes any prior communication on this subject matter and excludes third-party websites/ applications that are connected via links to the Platform. We urge You to read the terms and conditions of the third-party websites and applications and use/access them at Your own risk. SnapRupee shall not be liable or responsible to You for any acts or omission of third-party websites or applications as SnapRupee does not have any control over such websites or applications.

By visiting or accessing the Platform and voluntarily providing Us with information, including, but not limited to, personal information and sensitive personal information, You are consenting to Our use of the information in accordance with this Policy.

IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT USE OR ACCESS THIS PLATFORM.

This Policy is a part of the ‘Terms & Conditions’ located here. Your use of the Platform will be governed by this Policy together with all policies, notices, guidelines, disclaimers that are published on the Platform and/or shared with You from time to time and such other terms as may be applicable to You as a User of the Platform.

This Policy shall be enforceable against You in the same manner as any other written agreement.

We reserve the right to modify this Policy at any time and update this Policy from time to time, so please review this Policy frequently to understand the latest privacy practices adopted by Us. Changes and modifications to this Policy will take effect immediately upon posting on the Platform. Any continued use of the Services shall signify Your acceptance of such updated Policy.

Services

SnapRupee is in the business of inter alia, providing services (“Services”) in the nature of facilitating the provision of loans and credit products.

Facilitating the Provision of Loans

SnapRupee has partnered with various banks and NBFCs (collectively, “Lending Partners”) that offer loan products. SnapRupee acts as an intermediary for the purposes of connecting You with the Lending Partners and enabling You to avail products offered by Lending Partners.

Information that We Collect: We collect the following information from You with Your explicit consent per instructions from Lending Partners for processing Your loan application:

  • Personal details (Name, address, email ID, mobile number, age, date of birth, gender, PAN, marital status, education details, details of parents, house ownership details)
  • Financial details (Salary account details, name of the bank, bank statements, pay slips, details regarding Your employment, income details)
  • KYC documents as required by our Lending Partners.
  • Any other information as required by Lending Partners for loan processing.

Other than as mentioned herein, We desist from accessing mobile phone resources like file and media, contact list, call logs, and telephony functions.

We may receive information related to your loan transactions in cases where we are providing ancillary services to the Lending Partner.

Sharing of information: We share such information with Lending Partners and third parties for the purpose of processing your application for the credit product you wish to avail.

We shall collect information for application processing as mentioned in this Clause upon seeking Your explicit consent, detailing the purpose of collection, and entities with whom such information might be shared.

For details on Our Lending Partners, You may refer to the lending partners page published on Our Platform.

Marketing and Promotional Campaigns

By using the Platform, and furnishing information, You hereby agree that You are interested in availing various products, services, or offers that SnapRupee displays on its Platform. You expressly consent to Us (including Our third party marketing channels and network of Lending Partners) contacting and communicating with You through SMS, call and/ or e-mail and conduct follow up calls in relation to the Services.

Information that We Collect: Information collected as detailed in the section above may be utilised to provide Services enlisted in this Clause.

Sharing of information: We may share Your information with third parties and our network of Lending Partners to enable them to contact You in relation to marketing and promotional campaigns.

Customer support

You may call or write to us for any customer support in relation to the Services provided by Us.

Information that We Collect: We may collect information that You provide when You write to Us (including by e-mail) or provide Us over the telephone, and recordings of telephonic conversations for query or assistance purposes.

Sharing of information: We may share Your information with third parties and Lending Partners to provide effective customer support Services.

Cookies

Cookies are small data files that a website stores on Your computer. We will use cookies on Our Platform to help Us identify You and understand user behaviour in order to make Our Platform more user friendly. We might also use this information to display advertising from third-party companies. You will be provided with an option to decline cookies.

Your Rights

With respect to the information collected by Us to provide Services, You have the following rights available to You:

  • Right to deny: You may deny providing any information required by Us, or restrain Us from sharing information with Lending Partners or third parties.
  • Right to withdraw consent: You have the right to withdraw consent previously provided to Us with respect to Our usage of Your information. On request, We shall purge your information if there is no legal requirement to retain such information. However, we reserve the right to retain information to comply with applicable laws, enforce Our legal rights, or provide information to regulatory authorities. If you have an active application or loan with a Lending Partner, they may continue to process your information as per their policies.
  • Right to rectify: In the event that any information provided by You is inaccurate, incomplete or outdated, You have the right to provide Us with accurate information and have Us rectify it. We request You to ensure you always provide Us with accurate and correct information. We disclaim all liability for the authenticity of the information You provide.

Please be mindful that the Services provided to You may be affected or We may no longer be able to provide You Services if You exercise Your rights to deny or withdraw consent, or if You provide incorrect information.

Storage and Security of Information

We store and process Your personal information on secure cloud servers. Some of the safeguards We use are firewalls and data encryption using SSL, and information access authorization controls. We use reasonable safeguards to preserve the integrity and security of Your information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment. We use reasonable security practices and procedures as mandated under applicable laws for the protection of Your information. Information You provide to Us may be stored on Our secure servers located in India.

You understand and accept that there’s no guarantee that data transmission over the Internet will be completely secure and that any information that You transmit to Us is at Your own risk. We assume no liability for any disclosure of information due to errors in transmission, unauthorized third-party access to our Platform and data bases or other acts of third parties, or acts or omissions beyond our reasonable control. However, SnapRupee shall duly inform You if there has been any breach or unauthorised disclosure of your information.

Confidentiality

We may share Your data with third Parties for providing and improving Our Services or enforcing our ‘Terms & Conditions’. We shall ensure that the third parties with whom we may share Your data are under a confidentiality agreement with Us which restricts them from further disclosing the information. We shall also strive that the third party to whom information is transferred maintains a similar level of protection that is adhered to by Us.

Email ID: info@snaprupee.in. Please allow us up to 48 hours to process Your request.

Phishing

“Phishing” usually occurs when users of a website are induced by an individual/entity into divulging sensitive personal information by using fraudulent websites and/ or e-mail addresses. In the event You provide information to a website or respond to an e-mail which does not belong to Us or is not connected with Us in any manner, You will be a victim of Phishing. We do not send e-mails requesting a User for payment information, user names or passwords.

Severability and Exclusion

We have taken every effort to ensure that this Policy adheres to applicable laws. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy. This Policy does not apply to any information other than the information collected by SnapRupee through the Platform.

Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with laws and courts mentioned in the ‘Terms and Conditions’.