Privacy Policy

Last Updated: 17/01/2026

1. Introduction

This Privacy Policy sets out how SnapRupee (“we”, “us”, “our” or “Platform”), operated by SARAVO SOLUTIONS LLP, collects, uses, stores, shares, and protects personal information obtained from users (“you”, “your” or “user”) who access or use the SnapRupee website, mobile application, and related services (collectively, the “Services”).

SARAVO SOLUTIONS LLP is a limited liability partnership registered in India. Our registered address is: A-19 Shopping Center, Jaipur, Rajasthan, India.

SnapRupee is a digital loan aggregation and referral platform that connects users with third-party lenders and financial institutions. We do not provide loans directly, and we do not act as a lender.

We are committed to protecting your privacy and complying with applicable laws and regulations, including those pertaining to financial services and data protection.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information that you knowingly provide:

  • Full name
  • Mobile number
  • Email address
  • City and State

2.2 Financial and Eligibility Information

To help identify appropriate financial products, we may collect:

  • Employment type
  • Income range
  • Loan amount preferences
  • Purpose of loan

2.3 Optional KYC Information

Certain regulated lenders may require PAN (Permanent Account Number) for identity verification and credit assessment.

  • Provision of PAN is optional at the SnapRupee platform level.
  • However, your selected lender may require it to proceed with your application.
  • PAN details will be collected only with your explicit consent and shared only with the selected lender.

2.4 Technical and Usage Information

When you use our Services, we may automatically collect:

  • IP address
  • Device type and browser information
  • Cookies and analytics data

This information helps us improve performance and user experience.

3. Information We Do Not Collect

We do not collect the following:

  • Aadhaar number
  • Bank account passwords
  • Debit or credit card details
  • UPI PINs or OTPs
  • Phone contacts
  • SMS or call logs
  • Camera or gallery contents

We do not engage in intrusive data collection that is unrelated to loan facilitation or compliance.

4. Use of Your Information

We use the information we collect for the following purposes:

  • To assess eligibility and match you with suitable lending partners
  • To facilitate referral of your loan application
  • To communicate with you about your loan inquiry or support requests
  • To maintain and improve our platform and services
  • To fulfil legal and regulatory compliance obligations

5. Sharing Your Information

We do not sell, trade, or disclose your personal information to unrelated third parties.

We may share your information with:

  • Regulated banks and NBFCs for evaluation of loan requests
  • Service providers who assist us with platform operations (e.g., analytics providers, support services)
  • Legal or regulatory authorities if required by law or to protect our rights

We share data only after you have provided express consent.

6. Role of SnapRupee

SnapRupee and SARAVO SOLUTIONS LLP:

  • Do not issue loans directly
  • Do not determine interest rates, tenures, or loan terms
  • Do not guarantee loan approval or disbursement
  • Only facilitate your connection with third-party lenders based on the information you provide

Lenders determine final eligibility and terms.

7. Data Retention and Security

We retain your personal information only as long as necessary to achieve the purposes outlined above or as required by law.

We employ reasonable administrative and technical safeguards to protect your information against unauthorized access, loss, theft, misuse, or alteration. However, no system can be completely secure, and we cannot guarantee absolute protection.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Provide core platform functionality
  • Improve user experience
  • Analyze traffic and usage patterns

You can control or decline cookies through your browser settings, though this may affect certain functionalities of the Services.

9. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal information we hold about you
  • Correct or update your information
  • Request deletion of your personal information
  • Withdraw your consent for processing

You may exercise these rights by contacting us using the details provided in Section 13.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We do not control these external platforms and are not responsible for their content or privacy practices. We encourage you to read the privacy policies of any third parties you interact with.

11. Grievance Redressal

In compliance with applicable regulations, we have appointed a Grievance Officer responsible for addressing and resolving privacy or service-related concerns.

Grievance Officer: Rahul
Email: grievance@snaprupee.in
Address: A-19 Shopping Center, Jaipur, Rajasthan, India

We will acknowledge your grievance within 3 business days and aim to resolve it within 30 days. For grievances related to loan terms, repayments, sanctions, or disputes involving a lender, we may help escalate the issue to the concerned lender’s grievance mechanism.

12. Updates to This Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will revise the “Last Updated” date at the top of this policy and post the updated version on the Platform. Your continued use of our Services after such changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

For questions, feedback, or privacy concerns, please contact:

SARAVO SOLUTIONS LLP
📧 Email: grievance@snaprupee.in
🌐 Website: https://snaprupee.in

This Policy is a part of the ‘Terms & Conditions’ located here.